Shawn Sheffler, Service Advisor at CMA’s Subaru of Winchester, was recognized in a Subaru Love Promise moment:
A family was traveling from Texas to NYC when their vehicle broke down in Winchester. It needed a replacement engine.
Shawn showed empathy, respected their time, and walked them through their options from the repair process to buying a new replacement vehicle (A through Z service).
Letter from the customer:
On behalf of my husband, Les, and my daughter Jennie and myself (Rosalita), even though I did not get to meet you personally, I heard great reviews from my husband and Jennie about you and we wanted to thank you again for your service and collaboration during our “stranded state.” You worked far and beyond to help us be on our way sooner than expected. We appreciate everything you did.
Thank you, Shawn, for proving Owners Just Do More! We appreciate everything you do every day.
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