Earlier this month, Mindy Williams, Service Advisor at CMA’s Colonial Subaru was named July LPM of the month by Subaru’s DC Zone.
For those of you that don’t speak Subaru, LPM is Subaru’s Love Promise Moment. It’s when Subaru recognizes those that go above and beyond for their customers.
Congratulations, Mindy, on this well-deserved honor!
Here’s the email announcing her award as well as the review that earned her the recognition:
Subject: July LPM of the month – Mindy Williams
YAY Mindy!!
Mindy you were selected as having the July LPM of the month by our DC Zone. You consistently do a fantastic job and have established personal connections with your customers, thank for what you do and how you do it. You are recognized and appreciated by the Subaru and the DC Subaru team!
Colonial will receive an additional unit in your allocation (please ask Patrick about this). Mindy I will send you a $100 Subaru gift card to use at our Subaru gear store https://subarucorpgear.com/ . You should receive this at your store by the end of next week.
D3
CMA COLONIAL SUBARU Service MINDY WILLIAMS
Mindy has a customer that she got close with over the years of working as our service advisor. The customer was just starting classes at VCU in the medical department. Over the years Mindy has kept in communication with this customer. Recently the customer called Mindy to let her know that she has finished her schooling and has accepted a job offer in another state. Mindy scheduled her appointment to do a full check over of the vehicle before she made the move. When this customer came in, Mindy surprised her with a gift card and a sweet congratulations card along with a hug. They were both pretty much in tears when her service was finished and it was time for the customer to leave. It is strong customer relationships like this that make a difference in the environment of our dealership.
Fantastic job!!
Sincerely,
Scott MacQuarrie | Love Promise Customer Experience Manager | Subaru of America, Inc.
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