“The one dealership that took the time to listen”

“The very best car dealership experience I have ever had. I was looking for a new Honda Accord and went to dealerships closer to my home and they were not only selling at MSRP, but had additional ‘market adjustment’ fees and mandatory add-ons. These dealerships required things like a $500 pinstripe on *my* car that even the factory had yet to order parts for. And they were unwilling to negotiate. I then sent e-mails to various dealerships in the VA and NC area stating that they should only respond to me if they did not have market adjustment fees and no mandatory add-ons (did I mention that I did order add-ons, but they were the add-ons *I* wanted for *my* car?) I was not thrilled when car dealerships contacted me anyway and still either had market adjustment fees and/or mandatory add-ons. CMA’s Valley Honda was the one dealership that actually took the time to listen.

I eventually worked with Ken Seal and with today’s market my new Accord (that didn’t have a market adjustment fee and had zero mandatory add-ons) would be coming from the factory in about 3 months. Ken contacted me on a weekly basis to just let me know the status of my order. Even if nothing changed, the weekly follow-ups assured me that I was not forgotten about. When the car arrived, I needed them to hold it for me for 2 days as I was busy. I discussed with Ken a couple add-ons that *I* wanted to the car and they had those parts installed the very next day and the day after that I picked up the car.

When I arrived I met Ken and Greg Courville helped me with the details of the purchase. They were fully prepared for my appointment. The add-ons were installed, the car was sparkling clean and I got to test drive the car. Greg not only helped with the paperwork and had everything set with the DMV, but he also went over the electronic functions with clear instructions that were easy to understand and he answered all of my questions.

I was later greeted by the finance manager, Igor Kushnar, who was very professional and friendly. I wasn’t greeted with any hard sells and never felt like they were trying to squeeze every red cent out of my wallet. I could have bought the car from dealerships much closer to me, but instead I drove 90 miles to CMA Valley Honda and was glad I did. This is customer service at its finest and I can’t recommend them enough and I look forward to buying from them, again.”