CMA CARE Moments: Ashleigh Payne

Ashleigh Payne, a Sales Associate at Valley CDJR, faced challenges communicating with a deaf couple, but she didn’t let that deter her. Determined to provide better service and make them feel comfortable, she took it upon herself to learn some sign language overnight. The next day, when the couple returned, Ashleigh’s efforts paid off as she successfully connected with them.  The sales process, however, was not without its hurdles. It took three days and a total of 15 hours to finalize the sale, all while contending with a mean dog that accompanied the couple during each visit. Despite these obstacles, Ashleigh remained dedicated to delivering exceptional service and ensuring the couple’s satisfaction.

Ashleigh, we appreciate the #OwnersJustCareMore values and actions you displayed as you took it upon yourself to learn sign language in order to deliver a better experience for your customers! This small action left a bigger impact! Thank you for displaying an Uncommon Level of Care and being a great example for other associates!


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One response to “CMA CARE Moments: Ashleigh Payne”

  1. Gwen Antesberger Avatar
    Gwen Antesberger

    This is a wonderful gesture of inclusivity and shows that you are committed to providing excellent customer service to everyone.

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