Customer Letter to Liza Borches

This letter was written to Liza, praising CMA as a whole!

“Hi Liza,
What makes visiting your stores so nice is … how nice it is to visit your stores. It was a pleasure to work with Ed, Adam & Ricky and fun to see Jeannie again. Like you, I have been in more than a few dealerships – and more than a few of the top producers. It is rare to see the combination of excellent processes and genuinely good people. Well done. An example is your team’s willingness to help each other improve. Adam was mentoring a young F&I specialist from one of the valley stores to improve her service contract skills. Good for her. Good for Adam. Ricky mentioned that he struggled initially; but with generous positive reinforcement from team members and managers, his sales improved to 13 last month. Good for Ricky. Good for your team members and managers. You’ve built a team of team members – and you & I know how rare that is. Thank you, again, for taking such good care of Victoria and I especially in such a short time frame.
Jay Cremins”

Thank you to all of our CMA associates who consistently show up as their best selves to help serve our customers! Your genuine kindness and enthusiasm at work sets us apart from other dealerships and companies. CMA is extremely proud to have all of you on our team to help Move Lives Forward!

OwnersJustCAREMore