Unlocking Success: Judi Anderson’s Journey with Strengths at CMA

In the bustling world of work, understanding and leveraging one’s strengths can be the differentiating factor between success and mediocrity. Judi Anderson is a shining example of how harnessing one’s strengths can pave the way for professional fulfillment and organizational success.

Judi is CMA’s Senior Manager of Customer Engagement, where she focuses on the customers’ experience, retention, and engagement. A typical day for Judi involves reacting to customer feedback, looking for areas of improvement, and impacting associate culture and training.

Judi’s journey with strengths began with a profound realization: her greatest assets were not merely skills to be utilized but gifts to be celebrated and nurtured. She completed the CliftonStrengths® assessment, which is offered to every CMA associate. (If you haven’t taken it yet, request a code here).

The assessment revealed that Judi’s top areas of talent are:

Individualization
Relator
Focus
Empathy
Achiever

Judi re-envisioned her approach to work to utilize her strengths.

At the heart of Judi’s approach is Individualization – the ability to understand the unique needs and preferences of each customer and colleague. This means personalizing her interactions and training programs, taking the time to sit down with associates, getting to know them personally, and crafting training programs tailored to their specific needs.

Through her Relator strength, Judi excels in building genuine, meaningful relationships with both customers and colleagues, cultivating an environment of trust, collaboration, and mutual respect. She utilizes open conversations and active listening.

Through Focus, she drives results with a keen ability to concentrate on tasks with intensity and dedication. Her focused approach allows her to sift through customer feedback, identify areas for improvement, and implement targeted strategies to address them.

Judi’s Empathy talent serves as a guiding light, allowing her to connect with associates on a deeper level, provide personalized solutions to address specific needs and challenges, celebrate successes, and create a supportive and inclusive work environment.

Finally, her Achiever talent propels her towards excellence and accomplishment. She enjoys being busy and delivering results. With a desire to set and exceed goals, Judi approaches her role at CMA with dedication and determination.

In conclusion, Judy’s experience underscores the transformative power of embracing and applying one’s strengths at work, which is not just about personal success but also unlocking the potential of CMA as a whole. By leveraging her strengths, Judi inspires others to do the same, fostering a culture of excellence, innovation, and collaboration. Thank you, Judi!