CODE4 Moment at CMA’s CDJR of Lynchburg!

This CODE4 moment was sent in by Mark Hall from our Lynchburg market.

One of our customers called their advisor, Brian Yatsko, and told him they were on the way to pick up their car, but were running late due to a childcare issue. They told Brian they would not be able to arrive to pick up their vehicle until 6:15pm-6:30pm, while our service department closes at 5:30pm. They had questions for Brian regarding their repairs and wanted to be able to speak with him. Brian put them at ease when he told them to take their time, not to rush and that he would wait as long need be for them to arrive so they could discuss their repairs before picking up the vehicle. They were so appreciative for Brian sacrificing his time to speak with them after hours that they called him the following day to thank him again for his time and efforts.

Communication is essential to customer retention and satisfaction! Thank you, Brian, for taking the extra time, after business hours, to care for your customers and put their worries to ease!