Category: CARE Moments
-
Shoutout to Dylan May at CMA’s CDJR of Lynchburg!
Our latest Code4 recognition goes to Dylan May, a dedicated service advisor at CMA’s CDJR of Lynchburg! Thank you Dylan for being a great example of what Caring More looks like! It’s the small moments that show our team will always go the extra mile. 👏
-
There’s a Latte Love at CMA’s Colonial Subaru: Scylar Delivers Service with a Personal Touch!
Scylar McCarter created a standout moment of customer care during a recent service visit. One of his regulars pulled in with his Subaru Outback, and Scylar already had the customer’s favorite drink—a Dirty Chai Latte—waiting for him. Knowing his preferences and anticipating his arrival made the customer feel truly seen and appreciated. He was thrilled…
-
Caring Beyond the Keys: Caleb and Jarred From CMA’s CDJR of Lynchburg Step Up in a Big Way!
At CMA, we often say we’re more than just a car company—we’re a people company. And recently, two of our associates reminded us exactly what that looks like in action. When a customer was involved in a car accident while driving one of our loaner vehicles, Caleb and Jarred didn’t miss a beat. Instead of…
-
CODE4 Moment at CMA’s Hyundai of Lynchburg!
Shoutout to Paul Zarres at CMA’s Hyundai of Lynchburg! While enjoying lunch last Thursday, Paul noticed the hardworking landscaping crew pushing through their day without a break. Without missing a beat, Paul jumped into action—whipping up four turkey sandwiches and personally delivering them to each landscaper. The crew was so grateful, they made a point…
-
CODE4 in Action at CMA’S Colonial Subaru!
A big shoutout to Nate Musik for diagnosing and resolving a tough customer vehicle concern! He diagnosed a problem that another local Subaru dealer had not been able to diagnose in 2 years of trying, within 30 minutes. He brought the parts out to show the customer, and went for a drive after to verify!…
-
Check Out This CODE4 CARE Moment From CMA’s Colonial Subaru
Service Manager, Mindy Williams wanted to shoutout an employee who fully embraced our CODE4 values! “Ryan Taylor, our Porter, went above and beyond when he visited a customer’s house to pick up her vehicle for maintenance. Not only did he help by carefully loading and unloading her wheelchair from the car, but he also ensured…
-
Fred’s in Action!
Please take a moment to read about a fantastic Fred Moment sent in by Tony Gagliardi, General Manager at CMA’s Colonial Subaru! “I want to share a story that truly reinforced the power of listening, caring, and taking action. It was a Fred moment that happened organically, and I didn’t even realize it until after…
-
Devin Hall Receives a CODE4 Jenga Pillar for His #UncommonCare at CMA’s CDJR of Lynchburg!
Devin Hall went above and beyond for a customer in urgent need of a new truck. The only available option was in Maryland, but with our DX drivers unavailable, there was no immediate way to get it. Without hesitation, Devin took it upon himself to drive to Maryland, pick up the truck, and have it…
-
Celebrating Our CODE4 CARE Moments: Recognizing Exceptional Service and Dedication During February! 📬
At CMA, our commitment to delivering an Uncommon Level of Care shines through our CODE4 CARE Moments! Each month, we highlight a collage of thank-you notes recognizing associates who consistently go above and beyond. With more submissions coming in each month, it’s clear that #UncommonCare is at the heart of what we do! These notes…
-
CMA CARE Moment at CMA’s Rocky Mount Toyota!
Take a look at this customer letter addressed to CMA’s Rocky Mount Toyota! Thank you, Kevin, Bridget, and Alex, for your exceptional care and attention to A. Umemoto and their family. Your efforts ensured their vehicle was safe for the journey back home to Chicago!