Category: CARE Moments
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CODE4 in Action at CMA’s Subaru of Winchester!
Please read the stories below about how your fellow associates have embraced CODE4 and live it out daily! CODE4 Story 1: “Wedding SAVED” (Logan Housley, Daniel Striker, Ramzie Phillips) Ms. Luspa was on a road trip to get her daughter to her wedding when her car broke down on the side of the road. When…
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Customer Note to CMA’s Volvo of Charlottesville!
Please take a moment to read this wonderful note sent in by a customer to Brian Pugh, Service Manager, at CMA’s Volvo of Charlottesville! “Brian, I wish to let you know how appreciative I am for your assistance yesterday. In general, my request was honored (i.e. putting the sun shield in place) and explaining the…
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Uncommon Levels of Care Extended to Fellow Associates!
Who said we could only deliver an Uncommon Level of Care to our customers?! We want to recognize Taha, a Sales Associate at CMA’s Valley Honda, for his extraordinary act of kindness and compassion within CMA. Taha noticed that a fellow associate was wearing extremely worn shoes. Without hesitation, Taha went out and bought a…
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Check Out This Wow Moment at CMA’s Subaru of Winchester!
Please take a moment to read this wonderful letter commending Service Advisor, Chuck Mason, on his efforts to providing exceptional service and care to his customers! “Hi Mandy, I hope this email finds you well. I wanted to take some time to provide some much deserved recognition to Chuck Mason at Subaru of Winchester! Chuck has been…
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CMA WOW Moment at CMA’s Colonial Subaru!
Take a look at this note sent to the GM at CMA’s Colonial Subaru praising Mindy Williams! “Hello there- Hopefully I have the right email—I nabbed a card at the service desk when I was in on Saturday the 6th, and your email was on there. I brought my ’20 Crosstrek in for an oil…
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CMA CARE Moment with Valerie Gerbasio!
Valerie Gerbasio from CMA’s Colonial Subaru participates in Feed More (similar to Meals on Wheels) every Friday. Last week, one of the program’s recipients, Ms. Cromer, celebrated her 97th birthday. Knowing that Ms. Cromer lives alone and always looks forward to their visits, Valerie decided to make the occasion extra special. She brought flowers and…
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Customer Shoutout to Moe Green!
Below is a customer letter to the Business Better Bureau for Moe Green, at CMA’s Colonial Honda! “Moe Green, Car salesman for Colonial Honda in Chester, recently sold me a 2021 Honda Pilot. My experience was great! The pricing was fair and equable. He answered all of my questions honestly, gave me a great price…
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A “Thank You” Letter to CMA’s Jennie Locket and Keith Black!
Please take a moment to read this heartfelt letter that was sent to Jennie Locket and Keith Black, who work in our Chester market, thanking them for their CMA collaboration with Thomas Dale High School! This is a wonderful letter! Thank you for your hard work and dedication investing in your local Chester communities! We…
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CODE4 in Action at CMA’s CMA’s Hyundai of Lynchburg!
Take a moment to read the letter below praising Christy Herald CMA’s Hyundai of Lynchburg: “Dear Jason Fleming: I am writing this note to you, to show our appreciation for all the hard work, professionalism and kindness that Christy Herald showed us. We were headed home from Pennsylvania (February 16, visiting my mother) when our car…
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Customer Letter to Our CEO, Liza Borches!
Liza received a wonderful letter commending the efforts of our amazing associates at CMA’s Colonial Subaru! A special shoutout to Willie Lingenfelter for providing an Uncommon Level of Care to Ms. Baker during her visit! Your compassion and efforts left quite the impression! You can view the whole letter here!