Category: CARE Moments
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CMA CARE Moment at CMA’s Valley Volkswagen!
This CMA CARE moment was sent in to highlight Ray Hatcher from CMA’s Valley Volkswagen! “We had a customer that had a car accident and was not able to get over to the dealership to buy a new car. She also had to have surgery and was on crutches and could not drive. Ray delivered…
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A CMA WOW Moment at CMA’s Volvo Cars of Charlottesville!
This CMA WOW Moment comes from Elizabeth Centofante at CMA’s Volvo Cars of Charlottesville! 😊 “Today I had the joy of a sentimental delivery for one of my customers. Of course ALL deliveries are special but this one really touched me. She’s owned several Volvos and she shared with me that back when we were…
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CMA Shoutout to Eva Butler at CMA’s Colonial Subaru!
“Eva was driving home from work one evening and wanted to stop by 7-Eleven. When she got there, a person was trying to push his truck into the 7-Eleven out of the middle of the road. She put her hazard lights on in front of his truck and helped him push it out of the…
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CMA CARE Moment From CMA’s Colonial Subaru!
“A firefighter was on his way home to New Hampshire. On the way, his engine blew out on the interstate. Valarie gave the gentleman a loaner vehicle to get home safely. The customer returned a few days later to tow his car back to NH, but they had a bit of trouble getting the vehicle…
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CMA Owner Shoutout for Darrel Kerby at CMA’s Hyundai of Winchester!
A fellow Owner wanted to shoutout and recognize Darrel Kerby for his uncommon level of care at CMA’s Hyundai of Winchester recently! “We had an older customer drive in with their low tire pressure light on in her 2022 Hyundai Sonata. Darrel Kerby stopped what he was doing, had the customer pull up the car…
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CMA’s Toy/Chevy of Martinsburg Has Been Busy This December!
To help spread a little holiday cheer, CMA’s Toy/Chevy of Martinsburg teamed up with multiple organizations and charities to give back to their community! Coinciding with CMA’s Orange Saturday event and supporting the Boys and Girls Club of the Eastern Panhandle, they donated $15,000 to help provide memberships for kids that may not be able…
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CMA CARE Moment from CMA’s Subaru of Winchester!
“Mr. Hohl was traveling from Alabama to upstate New York when he suddenly had a bad vibration. As he pulled off to the side of the road, the left front wheel actually fell off of the vehicle! He was in immediate need of service as he had a meeting the following morning in New York.…
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CMA’s Valley Subaru – Setting an Example of “How a Car Retailer Should Be”
“Recently, we had a service customer who owned a 2004 Outback and was on her way in to the dealership when she was involved in an accident with minor damage. Our team was able to be a source of comfort for her and empathize with her situation. We were able to put her in a…
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Shoutout to Andy Pratt from CMA’s Colonial Chevrolet!
👏 Shoutout to Andy Pratt! 🌟 Andy’s dedication and hard work at CMA’s Colonial Chevrolet is truly remarkable. Rumor has it that Andy has been arriving to work at 4am to meet the parts trucks, guaranteeing the timely delivery of crucial parts amidst the irregular delivery schedule. Now that is dedication! Every part he secures…
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Customer Letter Commending the Efforts of Ryan Johns from CMA’s Valley CDJR!
Below is the transcript of the letter above praising Ryan Johns for his help in solving Mr. Ham’s car issue: “I recently purchased a 2023 Ram Laramie Quad-Cab. Product Specialist, Ryan Johns, was most helpful. Earlier this week, I experienced failure with the back-up camera. I came to the dealership and Ryan walked outside to…