Category: Review
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Service Manager “Best Idea Contest” Winner!
Congratulations to Jon Carpenter for winning the “Best Idea Contest” at the off-site Service Manager meeting last week. Tony Gagliardi, Jon, and CMA’s Colonial Subaru team have come up with a process at their dealership that has helped to improve their NPS scores dramatically, simply by having the right associate in the right position who has a consistent…
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“They make you feel like you are family”
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CMA Owner Recognition for Kylene Sprouse!
A fellow owner had this to say about Kylene Sprouse, Controller for CMA’s Valley Dealerships: “Kylene is doing so much to keep the trains on time here in the Valley while also doing a tremendous job training myself and other new team members. She’s shouldering a huge burden with much grace and I wish more…
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“The best new car purchase experience I have had.”
It is a pleasure to be able to write this email telling you about my experience with buying a new 2022 Cadillac CT5. In this world of buying a new car, it often comes with an effort. My buy experience of buying a car from Jeff Holland of CMA’s Colonial Auto Center was a pleasure. With my…
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CMA Owner Recognition for Jordan Floyd!
A fellow owner sent in the following about Jordan Floyd at CMA’s Colonial Kia: “Jordan delivered a car to a customer that lived about 30 minutes away. He was elderly and had no way of getting the car to his house because this car was being used as a security net – he wanted two…
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“I will not go anywhere else”
“Zach Hackett, at CMA’s Valley Chrysler Doge Jeep Ram is “Phenomenal” He listens, is reassuring and goes above the call of duty. I had been without my Jeep for 4 days and was using Uber. I was unable to rent a car as there were none available. And it was imperative I be at an…
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Owner Recognition for Gary Spencer and Brandon Smith!
A fellow owner send in this awesome review about Gary Spencer and Brandon Smith at CMA’s Colonial Auto Center. Nice work guys!
An out of town owner says it best in his own words… “I found your service to be phenomenal. To an out of town customer, I never expected this exemplary treatment. From appointment…
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“Treated her like one of his own kids.”
“Wanted to give a huge shout out to Gary Eavey for going above and beyond his job to help my daughter (Cheyenne) on her first new car experience. Gary was awesome with making sure my daughter knew ever step of the process from the paperwork to walking her through all the functions of the car…
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“…left me in shock and awe”
“When we were hit by a moving truck in Colorado in June and our new Highlander Hybrid was totaled, our local dealerships basically told us to leave a deposit and “wait in line” for 6-12 months. I searched dealerships across the country and couldn’t get any help until CMA owner Liza Borches stepped in, connected…
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“The one dealership that took the time to listen”
“The very best car dealership experience I have ever had. I was looking for a new Honda Accord and went to dealerships closer to my home and they were not only selling at MSRP, but had additional ‘market adjustment’ fees and mandatory add-ons. These dealerships required things like a $500 pinstripe on *my* car that…