Category: Uncategorized
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Happy CMA Anniversary to Ben Rexrode!
Congratulations to Ben Rexrode on celebrating 5 years with CMA! Ben joined CMA in 2017 as an Outside Business/Fleet Sales Manager at CMA’s Valley CDJR. His knowledge and experience were so impressive that he was soon working with both our Sales and Service teams. He was an integral part of helping those teams succeed when…
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CMA’s Women in Automotive 2022
These fabulous CMA associates have been nominated for NADA’s Women Driving Auto Retail Video Contest, celebrating women who work in all areas of our dealerships. NADA accepted submissions from across the nation and will announce ten video semifinalists on Wednesday, March 2, 2022. The grand-prize winner will be announced at Live Stage at NADA Show…
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CMA Owner Recognition for Steve Henry
Another CMA owner sent this in recognition of a teammate at CMA’s Williamsburg Ford: “Steve is a hard-working, extremely knowledgeable parts advisor who does more every day. The parts department has had some staffing challenges in the last few months and Steve has stepped up to cover lots of duties during this time. He works…
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Promotions at CMA’s New Dealerships
Congratulations to JP Ricks and Steven Trevor on their promotions within CMA! JP started selling cars at Miller Honda in November 2019 at the age of 18. It didn’t take long to realize that he wasn’t a typical 18-year-old. His knowledge of and love for cars stood out the most. The other thing that stood…
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Customer Praise for Devin Schumann
My wife (Joan) and I have been CMA’s Colonial Honda customers since March 2013; and I must admit that as much as I have always appreciated the exceptional service and care that we receive with each visit, Devin Schumann has been more generous with his courtesy and professionalism than I thought possible. He went well…
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A Blog Post & the Impact of Reputation Management
Below is a blog post inspired by the excellent service the writer received at CMA’s Williamsburg Ford and from Service Advisor David Brown. These customers were from out of town and looked at online reviews to select a service center. They also sought word-of-mouth advice from locals. This is an incredible example of how good…
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Parents’ Night for Potential Apprentice Technicians
Friday, February 4th, CMA hosted 22 students and 5 chaperones for the very first CMA Day for ACE. ACE is the Advanced Career Education Center and this division works with students throughout Henrico county. The students in attendance were all 2nd year Auto Shop students that are eligible to work part-time the remainder of the…
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CMA Owner Recognition for James Bayne
A fellow CMA owner shared this great story of James Bayne jumping in when he was needed! James had to change hats from appraising used cars to turning wrenches when our VW technician had to go out for surgery. Thanks you, James, for proving Owners Just Do More by offering to step up and fill…
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CMA’s Owner Recognition for Shawn Sheffler
Shawn Sheffler, Service Advisor at CMA’s Subaru of Winchester, was recognized in a Subaru Love Promise moment: A family was traveling from Texas to NYC when their vehicle broke down in Winchester. It needed a replacement engine. Shawn showed empathy, respected their time, and walked them through their options from the repair process to buying…
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CMA Donates to ASK Childhood Cancer Foundation
On Friday, CMA’s Colonial Subaru presented the ASK Childhood Cancer Foundation a check in the amount of $13,325! We were able to reach this goal by donating $25 from each new car the dealership sold throughout 2021. This means every time we moved a life forward by finding that perfect new Subaru for someone, we…