Any time you have an issue that will not allow you to complete your job efficiently, please open a case using the email address support@cmacars.com. You can also call 804-500-1010. We have a dedicated team of support staff that will handle your issue in a timely manner.
It is VERY important that you follow this process to report issues so that we can track any common or recurring problems. Please do not call, text or email support staff directly unless you are completely down. This means no phones or internet.
Please include the following in your email when you open a case:
- A detailed description of your issue. More information is better!
- Your computer number if it is an issue with your PC (a sticker is on your laptop or desktop. EXAMPLE: CAC-154)
- Your dealership
- Your contact phone number
- It is also important to put a good subject line describing your issue. Please do not just put dealership name or computer, etc.
*All employee personnel changes should be emailed to the dealerships’ corresponding newhire@cmacars.com email address and should not go into the helpdesk. Examples of helpdesk issues are computer, phone, printer, scanners, websites, VinSolutions, CDK, etc.
We need to all work together to make sure we keep our work tools up and running smoothly.
Thank you for all you do to move lives forward!!