Meet our Google Responders Team!

Did you know that how we manage and respond to our customer reviews is just as important as the reviews themselves! Well, at CMA, we have 18 associates across all markets who are committed to making sure we reply to each and every review, both good and bad. This is our chance to show customers that we CARE about what they have to say. In addition, we are aggressively pursuing more reviews, inviting all customer to rate us. Volume itself can improve our ratings and show off our CMA brand as a trusted and transparent business to our future customers. HUGE shout out to everyone on CMA’s Google response team! Thank you for all you do!  Together we are building lifetime relationships.  

Here are highlights of some of CMA’s google responders and a few of their favorite reviews from our very own customers!  

Katybeth Eller – Left a review on Google

“I was not expecting to have to replace my SUV (we can thank the ridiculous behavior of deer in the rut for that), but I was warmly welcomed by Luce at CMA’s Valley Subaru right off the bat. I told her I was dreading the process, but I worried for nothing. She was amazing. She showed me all of the options that she had access to without pressure. She was genuine and wanted to know about me and my needs. Subaru customer service has been bar none. I will always be thankful that Luce was able to put my concerns to rest and meet me where I was. I’m a lifelong Subaru customer now.”

lynnette P Google Review

“I am in Virginia from out of town. I needed an oil change before I head south after the holiday. I contacted Colonial Chevrolet and got an appointment a few days away, and from the time I arrived, to when I left after the oil change, everyone was kind. Love the coffee machine in the waiting room – tasty choices! Thanks!!

Response from the owner

Hello Lynnette! We are happy to hear that you had a 5-star experience with us here at CMA’s Colonial Chevrolet. Here at CMA’s Colonial Chevrolet, we are all owners who just care more. I agree that the coffee machine is awesome. Thank you again.”